Shipping

Can I group ship orders?

All items in cart will ship to a single location. If items need to be sent to different locations, separate orders for each location will need to placed.

Which Shipping Carrier(s) do you use?

We currently use UPS to ship orders.

Artwork Requirements

Do my fonts need to be outlined?

All fonts must be converted to outlines, curves, or paths (Vector). If supplying image files, fonts need to be rasterized.

Which file formats are accepted?

The following formats are accepted: PDF, EPS, PNG, JPEG files (layered if possible)

They must be 600 dpi or higher at 100% of final size or larger. Vector art is preferred.

Which type of Embroidery files are accepted?

Wilcom files preferred. DST files accepted. For digitized files, save as Tajima format with color sequencing.

How should I set up my Digital Label artwork?

These items will be printed in CMYK.

Spot Colors must be a valid Pantone+ Solid Coated name. (Ex: Pantone XXX C) If not, it will not be recognized. We cannot guarantee an exact Pantone match when printing using a full color process.

4 color process grays, should be created from black, or they may produce undesired results in CMYK. The percentage must not be below 18%, or it may not print.

All colors Soft edges/feathered edges/transparencies get the best results when produced on white substrates.

Gradients created from Pantone Solid Coated colors yield undesired results. These may need to be converted to a strictly CMYK breakdown in order for the gradient to be smooth. However, the colors will be altered, and may not look like the Pantone Solid Coated colors originally desired.